Library Assistant – Collections (Acquisitions, Subscriptions and Metadata)

THIS JOB HAS NOW CLOSED

The opportunity

We are looking for a committed and motivated Library Assistant to support the delivery of high quality, customer-focused library services at University of the Arts London (UAL).

In this key role, you will provide acquisitions, metadata and subscription support to staff and students, enabling access to resources, collections and services by supporting technical and administrative operations.

To achieve this, you will provide key support by:

• Assisting with the verification and ordering of material in all formats, as well as handling deliveries and dealing with late orders and cancellations
• Performing in-house copy cataloguing and identifying, creating and amending bibliographic and item records
• Routinely claiming for late and undelivered subscription issues and supporting subscription review and renewal
• Creating and amending prediction patterns within the library management system

In addition to this, you will also help provide an efficient and effective customer service, dealing with queries from both staff and suppliers.

There might be limited opportunities to work from home dependent on operational needs but onsite working will be the main focus for this role.

About you

You will be a personable and customer focused individual, with previous experience of working in a customer service environment.

You will need excellent communication skills and will be able to provide accurate information clearly and concisely to a variety of different audiences.

With excellent digital and IT skills, you will demonstrate an understanding of databases including the library management system, and an understanding of technologies and applications including printers and Microsoft Office 365.

Strong teamwork skills are also essential, along with the ability to deliver basic training to support understanding or learning.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

View all jobs