Student Complaints, Appeals and Assessment Manager

The opportunity

University of the Arts London is looking for a Student Complaints, Appeals and Assessment Manager to join the team on a full-time, permanent basis.

The successful candidate will:

• Lead, manage and coordinate the University Complaints and Appeals procedures maintaining an overview of casework, and provide expert advice in this specialist area to ensure the delivery of a high-quality service to students and staff.
• Produce detailed reports for senior University committees, identifying potential risk and institutional learning where changes to policy, practice or procedure may be required.

The role will also take a lead on the development of all aspects of University work in relation to assessment regulation, providing expert advice on the interpretation of the University’s Assessment Policy and Academic Regulations.

About you

The ideal candidate will be educated to a minimum of degree level or equivalent and possess extensive experience of complaints and appeals case handling within higher education. Having managed staff in an educational environment, you will have experience of producing induction/training materials and have the ability to establish good working relations with a diverse range of people from academic staff to external organisations.

If you have any queries about this role or need any reasonable adjustments for your application, please contact Hazel Bailey, Resourcing Adviser via email at PSOstaffrecruitment@arts.ac.uk.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.

We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.

With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace.

Apply

Candidates are advised to submit applications early.

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