Applying for Front of House – Team Leader
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Vacancy Id: 10950
College / Service: London College of Fashion
Location: LCF - East Bank Stratford, London UK
Salary: £38,359 - £47,109
Contract: Permanent
Term: Full time – 35 hours per week
Apply by: 31 July 2024 at 23:55
Please read through our FAQs page before applying.
A full copy of the job advert along with other information (such as interviews date, hiring process etc) is available by clicking on the ‘Apply’ button below.
THIS JOB HAS NOW CLOSED
The opportunity
To provide supervision as a team leader to the Front of House (FOH) coordinators.
To provide high level assistance and support to the College’s FOH coordinators and to the FOH Service contributing to the provision of a fully functional reception service for prospective and current students, staff and external visitors responding to queries comprehensively, expediently and with excellent customer service.
To support the Head of College Operations in a reviewing current FOH services to define new systems and processes. To proactively seek improvement in the student and visitor experience as part of this activity. To build and develop relationships with both current and future FOH partners / stakeholders at Eastbank.
In addition, the role will have an excellent understanding of the FOH requirements for the College, developing knowledge of departmental operations and relationships in order to ensure a smooth FOH operation and triage service whilst providing an excellent student and visitor experience in LCF buildings.
If you have any queries about this role, please contact the recruiting manager Lyn Farenden on l.farenden@fashion.arts.ac.uk.
If you have any queries about the application process or need any reasonable adjustments for your application, please contact the Resourcing Team at vacancies@fashion.arts.ac.uk
About you
Experience, knowledge and qualifications
- Knowledge of supervising / leading / managing a team
- Knowledge of good practice in relation to customer service and support
- Supervisory qualification or substantial experience (desirable)
Communication skills
- Communicates effectively orally, in writing and/or using visual media
- Excellent digital skills and knowledge of Microsoft Outlook, Word and Excel skills
- Knowledge of SITs, Celcat and Blackboard Collaborate (desirable)
Leadership and management
- Supervises and motivates individuals or a team effectively, setting clear objectives to manage performance
Planning and managing resources
- Plans, prioritises and organises work to achieve objectives on time
Teamwork
- Works collaboratively in a team and where appropriate across or with different professional groups
Student experience or customer service
- Provides a positive and responsive student or customer service
Creativity, innovation and problem-solving
- Uses initiative or creativity to resolve problems Proactively looks for service improvements
We are UAL
University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.
Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.
Our culture
We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.
Application process
We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.
We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.
Vacancy Id: 10950
College / Service: London College of Fashion
Location: LCF - East Bank Stratford, London UK
Salary: £38,359 - £47,109
Contract: Permanent
Term: Full time – 35 hours per week
Apply by: 31 July 2024 at 23:55
Please read through our FAQs page before applying.
A full copy of the job advert along with other information (such as interviews date, hiring process etc) is available by clicking on the ‘Apply’ button below.
Find out more about London College of Fashion
