Course Support Manager

The opportunity

Based at London College of Communication, working with the Assistant Head of Course Support, the Course Support Manager will lead and inspire a team of Course Support Administrators to deliver excellent academic administration and customer service. This will be delivered principally through the management and provision of administrative support functions for a specified portfolio of courses, in accordance with the procedures and regulations of UAL. 

This is a wide-ranging role and as Course Support Manager you will build and maintain strong working relationships with course teams and wider support functions within your college and across the University. Typical tasks will include overseeing communication, monitoring student attendance, overseeing Hourly Paid Lecturer contract requests, and populating content across digital channels such as Moodle. 

Please note that the successful candidate will be expected to work 4 days on-site during term time.

About you

This role requires a good understanding of, and a strong commitment to, delivering excellent customer service. A working knowledge of academic administration processes and policies is required so candidates are likely to stem from the Higher Education sector, but similar educational environments will also be considered. In your application you will also need to evidence the ability to manage positive working relationships along with good communication and leadership skills, including motivating teams and managing performance.

You are encouraged to apply early as we shall close the application process before the advertised closing date if we receive a high volume of applications.

If you have any queries about this role or need any reasonable adjustments for your application, please contact Hazel Bailey, Resourcing Adviser via email at PSOstaffrecruitment@arts.ac.uk.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.

We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.

With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace.

Apply

Candidates are advised to submit applications early.

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