Applying for Student Records Support Manager
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Vacancy Id: 10803
College / Service: Professional Services and Operations
Location: Hybrid – UAL High Holborn/Home
Salary: £42,477 to £50,961 per annum
Contract: Permanent
Term: Full time – 35 hours per week
Apply by: 14 June 2024 at 23:55
Please read through our FAQs page before applying.
A full copy of the job advert along with other information (such as interviews date, hiring process etc) is available by clicking on the ‘Apply’ button below.
THIS JOB HAS NOW CLOSED
The opportunity
Do you offer knowledge and experience of using student records systems (SITS) within an HE environment?
Do you want to develop your management experience in a world leading university?
Join our Student Systems and Records team and play a key role overseeing the technical support provided to users of our student records systems (SITS).
The role
As Student Records Team Manager you will be responsible for managing a team of administrators who provide systems support to users of the UAL student system (SITS) and its associated applications.
The team is responsible for assisting with the administration that underpins the student lifecycle and overseeing the correct and efficient use of systems and investigating technical issues.
As a source of expertise in the use of SITS, its data structures and functionality, your key responsibilities will include:
- Managing the delivery of a high quality and customer focussed technical support function for SITS users (staff, students and applicants)
- Managing resources accordingly to support the student lifecycle
- Managing the use of the ticketing system to analyse the performance of the service and make recommendations for enhancements
- Recruitment, training and appraisals of the team
We offer a hybrid working model, allowing you to work 50% of the time on campus at our High Holborn location and 50% working from home.
About you
To be considered for this role, you will need the following:
- Knowledge of the Higher Education sector and the student lifecycle
- Knowledge and experience of supporting student records systems (SITS experience is essential)
- Experience in system administration in an HE environment
- Experience of reporting systems and data quality control processes
Management experience is desirable, but not essential.
If you have any queries about this role or need any reasonable adjustments for your application, please contact Hazel Bailey, Resourcing Adviser via email at PSOstaffrecruitment@arts.ac.uk.
We are UAL
University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.
Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.
Our culture
We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.
Application process
We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.
We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.
Vacancy Id: 10803
College / Service: Professional Services and Operations
Location: Hybrid – UAL High Holborn/Home
Salary: £42,477 to £50,961 per annum
Contract: Permanent
Term: Full time – 35 hours per week
Apply by: 14 June 2024 at 23:55
Please read through our FAQs page before applying.
A full copy of the job advert along with other information (such as interviews date, hiring process etc) is available by clicking on the ‘Apply’ button below.
