Student Systems Support Manager – UAL Careers

Student Systems Support Manager

Applying for Student Systems Support Manager

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Vacancy Id: 10803

College / Service: Professional Services and Operations

Location: Hybrid – UAL High Holborn/Home

Salary: £42,477.00 to £50,961.00 per annum

Contract: Permanent

Term: Full time – 35 hours per week

Apply by: 21 April 2024 at 23:55

 

Please read through our FAQs page before applying.
A full copy of the job advert along with other information (such as interviews date, hiring process etc) is available by clicking on the ‘Apply’ button below.

The opportunity

The Student Systems Support Manager is responsible for managing the technical support provided to users of the University student system (SITS) and associated applications. The team consists of Student Support Administrators who provide first and second line support to users across the University, working closely with both our end users to provide support on key processes as well as with internal developers and analysts to help resolve issues. 

This includes overseeing the correct and efficient use of systems, investigating technical issues and bugs to reach a resolution, and liaising with the vendor to raise software issues. The team are also required to support the testing, training and implementation of enhancements, upgrades and other system developments. This will involve supporting underlying business processes, producing manuals and guides ensuring the highest level of accuracy and compliance with University and External Body processes and regulations. 

About you

The successful candidate will have knowledge and experience of supporting student records systems and have management experience. You should be able to foster constructive cross team collaboration and be able to plan, prioritise and manage resources effectively to achieve long term objectives. If you are interested in working for us, please do apply and we can discuss your experience in more detail. 

We operate a hybrid working model, with 50% on campus from our High Holborn campus & 50% working from home.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.

We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.

With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace.

Candidates are advised to submit applications early.

Vacancy Id: 10803

College / Service: Professional Services and Operations

Location: Hybrid – UAL High Holborn/Home

Salary: £42,477.00 to £50,961.00 per annum

Contract: Permanent

Term: Full time – 35 hours per week

Apply by: 21 April 2024 at 23:55

 

Please read through our FAQs page before applying.
A full copy of the job advert along with other information (such as interviews date, hiring process etc) is available by clicking on the ‘Apply’ button below.

Stonewall Gold Employer
Living Wage Employer
Disability Confident Committed
Stonewall Diversity Champion

Race Equality Charter

Find out more

Candy floss at Staff Summer Party, Chelsea College of Arts | Copyright: University of the Arts London
Animation still | Credit: Alexandra Kostyuk
Lucie Brosson writing notes | Photographer: Alys Tomlinson