Receptionist

THIS JOB HAS NOW CLOSED

The opportunity

We are looking for a full time Receptionist with Administration for their student residential halls based in Peckham, SE15

This is an exciting opportunity for someone wishing to deliver excellent customer services to enhance the student experience and work in a varied position. You must have worked in a similar setting and be able to demonstrate excellent customer service skills.  

• Full time with requirement ( you will be expected to work some flexible shifts & some weekends between July – September, subject to the needs of the business due to departures and arrivals processes)
• 35 hrs per week  8am – 4pm 
• Starting salary of £28,813.00 per annum + benefits  

About you

• Worked in a previous similar role
• Good level of written and spoken English
• Good IT / Microsoft package skills
• Excellent customer service skills
• Polite and courteous
• Be willing to be put through an Enhanced DBS 

Key responsibilities and duties of the Receptionist & Administrator: 

• You will be the front facing person of the building and there to support the students and team 
• Undertake duties such as minute taking, diary management, organise meetings or events, as directed and required by the Residence Manager or the Deputy Residence Manager.
• Provide a first class reception service – responding to face to face inquiries from building users, providing a meet and greet service for contractors, couriers and delivery drivers, visitors and guests, issuing permits to work, keys, checking-in and departing as appropriate.
• Coordinate the post management system in place at the time, answer telephone queries, manage their own and generic in boxes responding to mail queries displaying and maintaining professional etiquette in person and in writing, forwarding or escalating when required
• Perform a range of administrative tasks at halls as directed by the Residence Manager
• Support the financial processes at the hall placing orders, processing invoices, closing purchase orders, monitoring arrears and delivering student debt letters 
• As directed by the Residence Manager or Deputy Residence Manager handle all Residents communications such as group mails, production of simple posters, electronic newsletters and so on.
• Support the rest of the team when required, carrying out administrative duties, floor checks, supporting contractors on site.

Please note all offers are subject to an Enhanced DBS and references.

If you have any queries about this role or need any reasonable adjustments for your application, please contact Leila Farrance, Resourcing Adviser via email at PSOstaffrecruitment@arts.ac.uk

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

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