Customer Service, Sales & Enquiries Assistant

THIS JOB HAS NOW CLOSED

The opportunity

Join our team at UAL Short Courses Ltd and play a pivotal role in delivering exceptional service to both our internal and external stakeholders.

As part of our dedicated Customer Experience and Sales Team, you’ll operate from various college sites across the UAL network, representing all 6 UAL college brands. You’ll contribute to the administration of over 16,500 short course bookings annually across 1800+ courses, playing a vital role in ensuring operational efficiency and customer satisfaction.

Your primary focus will be on handling short course enquiries and ensuring seamless customer service through multiple channels, including telephone, email, IM Chat and in-person interactions. Beyond providing information and guidance, you’ll be instrumental in driving sales by converting enquiries into bookings and facilitating course cancellations to transfers to support our financial objectives while enhancing the overall student experience.

This role demands flexibility, as you’ll occasionally work on Saturdays and weekday evenings until 19:00.

About you

We’re seeking a candidate with a proven track record of delivering exceptional customer experiences across various communication channels.

Your profile includes:

• Experience in frontline customer service, preferably within an international, educational, or arts-focused environment.
• An interest in or background in art and design education or the broader creative industry.
• Demonstrated ability to work autonomously, without direct supervision.
• Proficiency in managing sensitive situations and maintaining confidentiality, adhering to established policies and procedures.
• Experience in catering to the needs of international clientele, promoting inclusivity, and accessibility in service delivery.
• Knowledge of financial processes and data protection.
• Dedication to fostering an inclusive environment for both students and staff.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.

We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.

With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace.

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