Business Systems Administrator

THIS JOB HAS NOW CLOSED

The opportunity

Working as part of the Finance Business Systems team this role will provide a customer-focused service and specialist (1st and 2nd line) support to users of the University’s Accommodation Services Kinetics system, used for student accommodation management, conferencing and commercial residential operations.

The post-holder is responsible for maintaining and continually developing the Kinetics system in response to Accommodation Services’ changing needs, liaising with internal teams and external suppliers where required. This includes performing requirements analysis for change initiatives, leading projects relating to the development of the Kinetics system, and ensuring release processes and procedures are maintained, enabling smooth transition into business as usual operations. 

About you

To succeed in this role you will have experience of Application support including upgrades, system administration, configuration and system testing, specifically with using the Kinetics system.

You will have practical experience of developing and maintaining technical and procedural documents, experience of creating user reference guides and user videos for training purposes, and experience of training end users.

You will have a logical, analytical approach to problem solving, interpreting customer requests and resolving problems, and suggesting practical solutions to new challenges.

The role is very much customer facing, and requires the ability to communicate effectively orally and in writing, and with people at all levels.

You will plan, prioritise and manage resources effectively and have the ability to work independently without direct supervision.

Please apply early as the application closing date maybe held earlier should sufficient applications be received.

If you have any queries about this role or need any reasonable adjustments for your application, please contact Leila Farrance, Resourcing Adviser via email PSOstaffRecruitment@arts.ac.uk.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.

We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.

With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace.

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