Business Systems Administrator

THIS JOB HAS NOW CLOSED

The opportunity

Working as part of the Finance Business Systems team this role will provide a customer-focused service and specialist (1st and 2nd line) support to users of the University’s Accommodation Services Kinetics system, used for student accommodation management, conferencing and commercial residential operations.

The post-holder is responsible for maintaining and continually developing the Kinetics system in response to Accommodation Services’ changing needs, liaising with internal teams and external suppliers where required. This includes performing requirements analysis for change initiatives, leading projects relating to the development of the Kinetics system, and ensuring release processes and procedures are maintained, enabling smooth transition into business as usual operations. 

About you

To succeed in this role you will have experience of Application support including upgrades, system administration, configuration and system testing, specifically with using the Kinetics system.

You will have practical experience of developing and maintaining technical and procedural documents, experience of creating user reference guides and user videos for training purposes, and experience of training end users.

You will have a logical, analytical approach to problem solving, interpreting customer requests and resolving problems, and suggesting practical solutions to new challenges.

The role is very much customer facing, and requires the ability to communicate effectively orally and in writing, and with people at all levels.

You will plan, prioritise and manage resources effectively and have the ability to work independently without direct supervision.

Please apply early as the application closing date maybe held earlier should sufficient applications be received.

If you have any queries about this role or need any reasonable adjustments for your application, please contact Leila Farrance, Resourcing Adviser via email PSOstaffRecruitment@arts.ac.uk.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

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