Applicant Relations Adviser

THIS JOB HAS NOW CLOSED

The opportunity

The post-holder will support delivery of a first-class prospective student enquiry service for UAL, working as part of a frontline team to provide accurate and timely information and guidance to pre and post application enquirers. They will use a variety of relevant tools/channels (e.g. soft phones, Livechat, CRM systems, student record system, email) to support their work, and will contribute to the development of processes, frameworks, policies and guidance in relation to enquiry management.

The Applicant Relations Adviser will work closely with colleagues across Student Marketing, Recruitment and Admissions (SMRA), Colleges and other departments, building the knowledge required to manage/triage a wide range of prospective student enquiries from home and international students and using this knowledge to improve responses/information provision to applicants/enquirers.  They will bring a high level of customer focus to their work to support the provision of an excellent prospective student journey and to help improve conversion from enquiry, through application and offer, to enrolment.

About you

• Educated to A-level or equivalent
• Knowledge of admissions processes and policies is desirable
• Significant demonstrable administrative experience
• Experience of working in a busy office environment providing support to prospective students (enquirers and applicants) and applicants
• Ability to use range of Microsoft Office applications and other systems/communication tools/channels as required
• Experience of working within an HE context, and /or on a front-line customer service team, is desirable
• Please apply early as the application closing date maybe held earlier should sufficient applications be received.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.

We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.

With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace.

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