Applicant Relations Adviser

THIS JOB HAS NOW CLOSED

The opportunity

The post-holder will support delivery of a first-class prospective student enquiry service for UAL, working as part of a frontline team to provide accurate and timely information and guidance to pre and post application enquirers. They will use a variety of relevant tools/channels (e.g. soft phones, Livechat, CRM systems, student record system, email) to support their work, and will contribute to the development of processes, frameworks, policies and guidance in relation to enquiry management.

The Applicant Relations Adviser will work closely with colleagues across Student Marketing, Recruitment and Admissions (SMRA), Colleges and other departments, building the knowledge required to manage/triage a wide range of prospective student enquiries from home and international students and using this knowledge to improve responses/information provision to applicants/enquirers.  They will bring a high level of customer focus to their work to support the provision of an excellent prospective student journey and to help improve conversion from enquiry, through application and offer, to enrolment.

About you

• Educated to A-level or equivalent
• Knowledge of admissions processes and policies is desirable
• Significant demonstrable administrative experience
• Experience of working in a busy office environment providing support to prospective students (enquirers and applicants) and applicants
• Ability to use range of Microsoft Office applications and other systems/communication tools/channels as required
• Experience of working within an HE context, and /or on a front-line customer service team, is desirable
• Please apply early as the application closing date maybe held earlier should sufficient applications be received.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. UAL is home to a diverse body of over 6,000 academic, professional and technical staff who support more than 21,000 students from 130 countries.

The University is made up of 6 renowned Colleges: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL is ranked second in the world for Art and Design in the 2022 QS World University Rankings.

Our culture

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

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