Support Technician Equipment and AV

THIS JOB HAS NOW CLOSED

The opportunity

University of the Arts London is seeking a proactive and knowledgeable Support Technician to provide exceptional technical equipment support to our staff and students at Chelsea College of Arts.

In this full-time on-site role, you’ll support the operation of the Equipment Loan Facility by staffing the collections/returns desk during daily set opening hours. You will accurately maintain the department’s online database and ensure that equipment is returned in its entirety.

You will provide general advice to students and staff on how to use equipment properly and safely. You’ll also administer predetermined policy consistently ensuring an equitable experience for those utilising the facility.

Please note that this is not a teaching and learning role. You’ll be based at the collections/ returns desk where student/ staff interactions are mainly transactional.

This role carries an expectation of some cross college working as operationally required.

About you

You will have technical knowledge of specialist photographic/ video, audio visual and IT equipment and accessories. You will be experienced in the use of such equipment. Knowledge of how to troubleshoot a range of equipment issues would be an advantage. You will be capable of fault diagnosis and carrying out regular routine maintenance, under guidance from more senior team members.

Working as part of a team and independently, you’ll have the ability to deal with customer enquiries quickly in a busy environment, ensuring that the experience of each person is positive and satisfactory. Along with a meticulous eye for detail, excellent timekeeping, interpersonal and IT skills are crucial as is the ability to provide oral and written information clearly and concisely.

This role is customer service orientated and we would like to hear from candidates who can demonstrate practical experience of providing great customer service, preferably in a fast-paced technical equipment loan/ hire environment.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. UAL is home to a diverse body of over 6,000 academic, professional and technical staff who support more than 21,000 students from 130 countries.

The University is made up of 6 renowned Colleges: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL is ranked second in the world for Art and Design in the 2022 QS World University Rankings.

Our culture

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

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