Support Technician Equipment and AV

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The opportunity

University of the Arts London is seeking a proactive and knowledgeable Support Technician to provide exceptional technical equipment support to our staff and students at Chelsea College of Arts.

In this full-time on-site role, you’ll support the operation of the Equipment Loan Facility by staffing the collections/returns desk during daily set opening hours. You will accurately maintain the department’s online database and ensure that equipment is returned in its entirety.

You will provide general advice to students and staff on how to use equipment properly and safely. You’ll also administer predetermined policy consistently ensuring an equitable experience for those utilising the facility.

Please note that this is not a teaching and learning role. You’ll be based at the collections/ returns desk where student/ staff interactions are mainly transactional.

This role carries an expectation of some cross college working as operationally required.

About you

You will have technical knowledge of specialist photographic/ video, audio visual and IT equipment and accessories. You will be experienced in the use of such equipment. Knowledge of how to troubleshoot a range of equipment issues would be an advantage. You will be capable of fault diagnosis and carrying out regular routine maintenance, under guidance from more senior team members.

Working as part of a team and independently, you’ll have the ability to deal with customer enquiries quickly in a busy environment, ensuring that the experience of each person is positive and satisfactory. Along with a meticulous eye for detail, excellent timekeeping, interpersonal and IT skills are crucial as is the ability to provide oral and written information clearly and concisely.

This role is customer service orientated and we would like to hear from candidates who can demonstrate practical experience of providing great customer service, preferably in a fast-paced technical equipment loan/ hire environment.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.

We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.

With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace.

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