Student Experience Manager – Central Saint Martins

THIS JOB HAS NOW CLOSED

The opportunity

This new role is created to coordinate and support the delivery of an excellent student experience at Central Saint Martins. The role is defined by a practical concept of student experience, informed by the overall idea of tracking, improving and enhancing students’ journeys into, through and out of the college. Working closely with the Central Saint Martins’ Associate Dean of Student Experience and Enhancement, the Student Experience Manager will have a focus on student transition, induction and retention. The role holder will develop the ways in which student voice and student feedback is captured and acted upon in the college. Enabling access to student support and supporting good student welfare and wellbeing will be an aspect of the role. The Student Experience Manager will hold the key principle of ‘student first’, advocating for changes within Central Saint Martins’ environment that benefit students and foreground them as trusted and capable co-creators, and agents of change themselves.  

About you

You will be educated to first degree level or have equivalent professional experience. 

You will have knowledge of the higher education sector, with experience of working with students directly within educational settings.  

You will have a demonstrable commitment to equity and inclusion for students from a range of diverse backgrounds.  

Working across stakeholders, including students but also academic and professional services staff, you will be skilled in communicating and in leading projects that methodically deliver improvement to student experience (or equivalent). You will be confident in supporting and guiding people through change, towards an end goal.  

You will be able to work independently and collaboratively and prioritise and organise your own workload to meet timelines. You can plan, prioritise, and manage resources effectively to achieve objectives and take initiative with problem-solving to identify and escalate, emerging issues, opportunities, or risks to senior managers. 

(Please refer to the Job Description and Person Specification document for a full outline of the role.) 

For full details on the assessment criteria and how to apply please click the apply button to be directed to our website.

To apply: Please complete your application form directly via our jobsite. You are welcome to add your CV under additional supporting documents setting (not mandatory).

Shortlisted candidates will be invited to the college to meet the hiring manager and other members of Central Saint Martins’ community, and to have a tour of the college, on Friday 8 September 2023. 

Interviews will take place online (via Microsoft Teams) on Friday 15 September 2023.  

Prior to submitting your application, you are welcome to book an appointment with Jonathan Carson, Central Saint Martins’ Associate Dean of Student Experience and Enhancement and hiring manager for the role. Jonathan will be able to answer questions and discuss the role further. Appointments will be available for an online or telephone conversation on Tuesday 8 August, Wednesday 9 August and Thursday 10 August. Appointments can be made by contacting Markas Klisius: m.klisius@csm.arts.ac.uk. 

 

Closing date: Monday 21 August 2023 at 23:55 pm (London time) 

UAL is committed to addressing the under-representation of staff from Black and Minority Ethnic communities, using our student profile as a reference point. 

In return, University of the Arts London offers generous leave, an attractive pension and a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity. If you have any queries about this role or need any reasonable adjustments for your application, please contact the CSM Resourcing Team on 0207 514 7885 or email: jobenquiries@csm.arts.ac.uk. 

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Find out more about Central Saint Martins

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