Student Experience Manager – Central Saint Martins

THIS JOB HAS NOW CLOSED

The opportunity

This new role is created to coordinate and support the delivery of an excellent student experience at Central Saint Martins. The role is defined by a practical concept of student experience, informed by the overall idea of tracking, improving and enhancing students’ journeys into, through and out of the college. Working closely with the Central Saint Martins’ Associate Dean of Student Experience and Enhancement, the Student Experience Manager will have a focus on student transition, induction and retention. The role holder will develop the ways in which student voice and student feedback is captured and acted upon in the college. Enabling access to student support and supporting good student welfare and wellbeing will be an aspect of the role. The Student Experience Manager will hold the key principle of ‘student first’, advocating for changes within Central Saint Martins’ environment that benefit students and foreground them as trusted and capable co-creators, and agents of change themselves.  

About you

You will be educated to first degree level or have equivalent professional experience. 

You will have knowledge of the higher education sector, with experience of working with students directly within educational settings.  

You will have a demonstrable commitment to equity and inclusion for students from a range of diverse backgrounds.  

Working across stakeholders, including students but also academic and professional services staff, you will be skilled in communicating and in leading projects that methodically deliver improvement to student experience (or equivalent). You will be confident in supporting and guiding people through change, towards an end goal.  

You will be able to work independently and collaboratively and prioritise and organise your own workload to meet timelines. You can plan, prioritise, and manage resources effectively to achieve objectives and take initiative with problem-solving to identify and escalate, emerging issues, opportunities, or risks to senior managers. 

(Please refer to the Job Description and Person Specification document for a full outline of the role.) 

For full details on the assessment criteria and how to apply please click the apply button to be directed to our website.

To apply: Please complete your application form directly via our jobsite. You are welcome to add your CV under additional supporting documents setting (not mandatory).

Shortlisted candidates will be invited to the college to meet the hiring manager and other members of Central Saint Martins’ community, and to have a tour of the college, on Friday 8 September 2023. 

Interviews will take place online (via Microsoft Teams) on Friday 15 September 2023.  

Prior to submitting your application, you are welcome to book an appointment with Jonathan Carson, Central Saint Martins’ Associate Dean of Student Experience and Enhancement and hiring manager for the role. Jonathan will be able to answer questions and discuss the role further. Appointments will be available for an online or telephone conversation on Tuesday 8 August, Wednesday 9 August and Thursday 10 August. Appointments can be made by contacting Markas Klisius: m.klisius@csm.arts.ac.uk. 

 

Closing date: Monday 21 August 2023 at 23:55 pm (London time) 

UAL is committed to addressing the under-representation of staff from Black and Minority Ethnic communities, using our student profile as a reference point. 

In return, University of the Arts London offers generous leave, an attractive pension and a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity. If you have any queries about this role or need any reasonable adjustments for your application, please contact the CSM Resourcing Team on 0207 514 7885 or email: jobenquiries@csm.arts.ac.uk. 

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.

We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.

With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace.

Find out more about Central Saint Martins

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