Student Experience Manager – Central Saint Martins

THIS JOB HAS NOW CLOSED

The opportunity

This new role is created to coordinate and support the delivery of an excellent student experience at Central Saint Martins. The role is defined by a practical concept of student experience, informed by the overall idea of tracking, improving and enhancing students’ journeys into, through and out of the college. Working closely with the Central Saint Martins’ Associate Dean of Student Experience and Enhancement, the Student Experience Manager will have a focus on student transition, induction and retention. The role holder will develop the ways in which student voice and student feedback is captured and acted upon in the college. Enabling access to student support and supporting good student welfare and wellbeing will be an aspect of the role. The Student Experience Manager will hold the key principle of ‘student first’, advocating for changes within Central Saint Martins’ environment that benefit students and foreground them as trusted and capable co-creators, and agents of change themselves.  

About you

You will be educated to first degree level or have equivalent professional experience. 

You will have knowledge of the higher education sector, with experience of working with students directly within educational settings.  

You will have a demonstrable commitment to equity and inclusion for students from a range of diverse backgrounds.  

Working across stakeholders, including students but also academic and professional services staff, you will be skilled in communicating and in leading projects that methodically deliver improvement to student experience (or equivalent). You will be confident in supporting and guiding people through change, towards an end goal.  

You will be able to work independently and collaboratively and prioritise and organise your own workload to meet timelines. You can plan, prioritise, and manage resources effectively to achieve objectives and take initiative with problem-solving to identify and escalate, emerging issues, opportunities, or risks to senior managers. 

(Please refer to the Job Description and Person Specification document for a full outline of the role.) 

For full details on the assessment criteria and how to apply please click the apply button to be directed to our website.

To apply: Please complete your application form directly via our jobsite. You are welcome to add your CV under additional supporting documents setting (not mandatory).

Shortlisted candidates will be invited to the college to meet the hiring manager and other members of Central Saint Martins’ community, and to have a tour of the college, on Friday 8 September 2023. 

Interviews will take place online (via Microsoft Teams) on Friday 15 September 2023.  

Prior to submitting your application, you are welcome to book an appointment with Jonathan Carson, Central Saint Martins’ Associate Dean of Student Experience and Enhancement and hiring manager for the role. Jonathan will be able to answer questions and discuss the role further. Appointments will be available for an online or telephone conversation on Tuesday 8 August, Wednesday 9 August and Thursday 10 August. Appointments can be made by contacting Markas Klisius: m.klisius@csm.arts.ac.uk. 

 

Closing date: Monday 21 August 2023 at 23:55 pm (London time) 

UAL is committed to addressing the under-representation of staff from Black and Minority Ethnic communities, using our student profile as a reference point. 

In return, University of the Arts London offers generous leave, an attractive pension and a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity. If you have any queries about this role or need any reasonable adjustments for your application, please contact the CSM Resourcing Team on 0207 514 7885 or email: jobenquiries@csm.arts.ac.uk. 

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. UAL is home to a diverse body of over 6,000 academic, professional and technical staff who support more than 21,000 students from 130 countries.

The University is made up of 6 renowned Colleges: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL is ranked second in the world for Art and Design in the 2022 QS World University Rankings.

Our culture

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

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