Specialist Technician: Learning Technology Support

THIS JOB HAS NOW CLOSED

The opportunity

Learning Technology (LT) seeks a skilled and experienced Specialist Technician to provide support for students and staff in IT open spaces areas assisted by Technical Assistants and Technicians.  This is a varied and dynamic role, and a key part of the role is working as part of a team that deals with enquiries from students and staff relating to UAL account queries, printing, on the use of design and presentation software on behalf of the LT. This role will include troubleshooting problems students are having using software or hardware and to report critical issues in the correct procedure to the relevant parties. You will also ensure there is a comprehensive support service in place and University policy and procedures are complied with, contributing to the delivery of the department’s strategic plan. 

Reporting to the Technical Coordinator, you will be part of a specialist technical team responsible for delivering technical workshops and software support to students and staff online and in-person.  

About you

You will have proven and demonstrable experience with a variety of hardware, creative design software, presentation equipment, reprographic and other digital solutions. A high level of understanding of complimentary digital technology and competencies is essential.  

Excellent communication skills and the ability to work autonomously in a self-disciplined manner, whilst adhering to an extremely high standard of customer care, are essential characteristics for this role. You should be highly proactive, well-organised, command excellent interpersonal and supervisory skills, while operating with a strong sense of teamwork and collaboration.  

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. UAL is home to a diverse body of over 6,000 academic, professional and technical staff who support more than 21,000 students from 130 countries.

The University is made up of 6 renowned Colleges: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL is ranked second in the world for Art and Design in the 2022 QS World University Rankings.

Our culture

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

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