FAQs

We are unable to accept speculative applications and CV by email. All applications must be submitted through our job board as we operate a fair and open anonymous selection process to mitigate against bias. We recommend signing up for job alerts to be notified of new opportunities as they are posted.

Please refer to the Help Centre. If technical issues persist, complete the contact form for our vendor’s customer support team. If your account was deleted in line with our Privacy Notice, you will need to create a new account.

On our adverts, there should be details for someone to contact should you need any help. If there are none listed, you can visit our Contact us page, making sure to quote the vacancy ID, job title, and your application ID (where possible). Alternatively, please reach out to your local Council (if applying from the UK) to see if they operate an employment support service.

If we receive a high volume of applications for a role, we reserve the right to close down a vacancy earlier than scheduled. We usually aim to provide at least 24 hours notice (and where possible, 48 hours) to any changes to the planned closing date.

Yes, you must have the Right to Work (RTW) in the UK to undertake employment with UAL at the point of being offered a position. All offers at UAL are conditionally offered on the basis of satisfactory completion of pre-employment checks, which include verifying your eligibility to work in the UK.

Although UAL maintains a sponsorship license, we are only able to sponsor hard to recruit specialist academic and research roles that meet strict UK Visas and Immigration (UKVI) requirements under the Skilled Worker route.

Under the Data Protection Act 2018, we can only retain personal data for a lawful purpose. Completed applications are deleted in line with our retention period stated in our Privacy Notice.

Once a role has closed, it is not possible to accept late submissions unless a technical issue was reported before the closing date. We advise candidates to apply early as roles may close earlier than planned if a high volume of applications is received. We aim to provide at least 24 to 48 hours notice of such changes.

On each job advertisement, there should be contact details for someone to assist you. If none are listed, visit our Contact us page and quote the vacancy ID, job title, and your application ID (where possible).

Due to the significantly high volume of applications we receive, it is not possible to provide feedback for every candidate at application stage but feedback can be requested following an interview.

We use Microsoft Teams (MS Teams) for virtual interviews. You can join using a PC, laptop, or any smart device with a camera and microphone. While downloading the app is optional, you can also use your device’s browser to connect.

As a Charity, we have a duty of care to ensure funds are spent appropriately so candidates are usually expected to start at the beginning of a salary range. Progression is available annually post-probation through incremental steps referred to as spinal points.

Several factors are considered including your experience, knowledge, skills, relevant qualifications and general market conditions.

For British or Irish citizens with a valid passport, we use an online Identity Service Provider (IDSP). For non-UK citizens including EU passport holders with Pre-Settled or Settled status, we can check your RTW online using a Share Code and your Date of Birth. If verification fails, a face-to-face check will be required.

We operate a Relocation Assistance Scheme for newly appointed employees. To qualify, you must be appointed to a contract of at least two years, currently live outside a 50-mile radius of UAL and wish to move significantly closer to your workplace.