Information and Helpdesk Officer

The opportunity

Are you a customer-focused administrator who is ready to play a vital role in delivering first-class student-facing services? Join us at UAL as an Information and Helpdesk Officer, where you will become an essential part of a dedicated team providing outstanding support to our student community.

Working across our Student Services Helpdesks, you will be the first point of contact for a wide range of enquiries from prospective, current and former students, as well as staff and external organisations.

Whether in person, over the phone, or online, you will deliver a professional, welcoming and informed service, directing queries to the appropriate specialist teams when needed. You will offer general guidance and initial advice on key matters such as student finance, international immigration, and support issues, helping students to access the assistance they need.

Beyond your front-line support duties, you will also provide administrative support to the Student Advice Service team. This will involve organising appointments, data entry, case-management and statistics and ensuring our information materials are up to date.

Your profile

We are looking for someone with previous experience of providing reception or administrative support in a fast-paced environment, ideally within a caring profession. In addition to this, you will have previous experience of supporting services that ensure confidentiality, discretion, and inclusivity.

You will also bring knowledge of student support issues in Further and Higher Education, including an understanding of student finance, immigration, and support services. Drawing on your strong interpersonal and communication skills, you will also be adept at dealing with people, some of whom may be in distress.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.