Agent and Corporate Booking Officer

The opportunity

This is an exciting opportunity to play a key role driving sales for course bookings and providing excellent customer service to prospective students on behalf of UAL Short Courses.

You will be a member of the Customer Experience and Sales team, who are responsible for the sales and administration of booking students on to various short courses. The team’s remit includes enquiry management, course cancellation notifications, transfers/refund processing, and the administration of specialist short course programmes.

You will act as the primary point of contact for all short course enquiries and bookings from our international agents and representations, responding effectively to all enquiries and bookings via the telephone, online, and in person, and convert these enquiries into bookings.

This role is also responsible for enquiry management and converting bookings from corporate clients, such as customised and bespoke corporate training.

You will need to be able to guide agents, students and corporate clients in their choice of course or training solutions through providing clear, factual and relevant information to give them confidence in booking courses with UAL Short Courses.

Your profile

You will need experience of international student recruitment in a commercial setting or Higher Education, including experience of working with a wide range of people and stakeholders.

You will also need experience of working in both a B2B and B2C environment.

The ability to communicate effectively orally and in writing is essential, as is the ability to manage resources effectively, work independently with attention to detail and build and maintain positive relationships with students/customers.

Experience of working with student records systems and/or finance systems would be desirable.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.