Counselling and Health Advice Service Administrator

THIS JOB HAS NOW CLOSED

The opportunity

If you are an experienced administrator looking for a rewarding new role, then University of the Arts London (UAL) has an exciting opportunity for you.

As part of our Counselling, Health Advice and Chaplaincy team, you will respond to inquiries from students, staff and external parties, providing detailed information and advice on student counselling and health advice issues.

In addition to this, you will undertake a range of administrative responsibilities including:

• Booking student appointments and maintaining the service database and calendar
• Maintaining confidential and accurate electronic records
• Administering student satisfaction and evaluation systems
• Supporting student wellbeing workshops, staff training and health promotion events

You will also work closely with your colleagues to develop and enhance systems, including online forms, the Customer Relationship Management system, appointments bookings and calendar systems, helping to develop and improve our services.

About you

Educated to A Level standard or equivalent, you will need an advanced knowledge of IT applications, including Microsoft Office 365, as well as knowledge of student support issues in Further and Higher Education.

You will possess demonstrable experience of providing and developing administrative support that is customer focussed, caring and inclusive and will be capable of working sensitively with people who may be in difficulty or distress.

In addition to this, you will also need experience with databases, tailored business systems or case management software.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

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