Library Assistant – Chelsea

THIS JOB HAS NOW CLOSED

The opportunity

We are looking for a committed and motivated Library Assistant to support the delivery of high quality, customer-focused library services at Chelsea College of Arts, where you will be part of the Collections team supporting our Degree and Post Graduate students.

You will answer enquiries in person and on-line, via our live chat service, ASK. You will assist users with general directional and initial information enquiries, including the use of the library catalogue, electronic information resources. You will participate in on-site front-line services and administrative duties, including helping people use self-issue systems, IT and printing. You will also be required to do re-shelving and related activities, demonstrating an understanding of manual handling guidelines which will be required when lifting heavy items.

The role, involves working 35 hours per week, Monday to Friday, 7 hours per day. Normal working hours will be between 9.00am to 6.00pm but there can be a requirement to work any time during our 9:00am to 6:30pm core hours. You will be required to work a variety of 9.00am starts or 6.00pm closes each week.

There might be limited opportunities to work from home dependent on operational needs but onsite working will be the main focus for this role.

About you

We are looking for someone with a compassionate and student-centred approach. You should have relevant library or customer service experience, and formal training to post 16 level. You will be a good communicator with excellent written skills and good IT skills, including Microsoft office. Working in a team, you will provide a positive and responsive customer service.

Knowledge and experience within a Higher Education institution is desirable but not essential.

Further details about the requirements can be found in the person specification section of the job description. There are essential criteria that covers experience, knowledge and soft skills.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

View all jobs