Agents and Customised training Coordinator

THIS JOB HAS NOW CLOSED

The opportunity

This role will contribute to the growth in income and student numbers for UAL short courses through supporting agents who represent UAL Short Courses Ltd at our six colleges – Camberwell, Chelsea and Wimbledon (CCW), London College of Communication (LCC), London College of Fashion (LCF) and Central Saint Martins (CSM) as well as our customised training industry clients.

Working in the UAL short courses team and closely with the central Academic Enterprise international team, this role will be responsible for administration of the full agent booking process, including managing agent enquires, processing student bookings through agents, invoicing, contract administration and commission payments.

The post-holder will also assist with promotional activities for agents overseas and in the UK and develop and maintain good relations with international short course agents. This will include presenting UAL short courses to agents and students via online tools and hosting overseas visitors at UAL, including site tours and college briefings.

In addition, the post-holder will being a first point of client contact for our industry training clients across the Creative industries, in particular international luxury goods companies, design studios and international Art and Design schools and colleges. Support the sales funnel and supporting conversion for these clients through providing excellence customer support and client engagement.

About you

The successful candidate will need to be able to form strong relationships with our agents’ network and customised training and industry clients and maintain these relationship over time to support repeat bookings. They will be an experienced administrator, able to work quickly while maintaining attention to detail, with experience delivering excellent customer service.

In addition, we are looking for an effective oral and written communicator with experience and/or a strong interest in the creative education markets and wider creative industries. The role will work across our colleges and sites, so you will be comfortable working flexibly in a busy fast paced environment.

Should you have any queries please contact us on RKEEstaffrecruitment@arts.ac.uk

We are UAL Short Courses

UAL Short Courses (UALSC) is part of the University’s department of Academic Enterprise which leads the University of the Arts London’s commercial educational operations. There are 100 staff and 1,500 hourly paid staff in Academic Enterprise, which is integral to the University’s long-term development. Its mission is to increase the amount of income generated by the University from non-core teaching and research activities. It includes several successful existing business operations including UAL Short Courses Ltd, AE International (English Language preparation and Study Abroad) as well as UALAT.

Our culture

UAL Short Courses is committed to creating diverse and inclusive environments for all staff and students to work and learn –a workplace where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

We are UAL Short Courses

UAL Short Courses (UALSC) is part of the University’s department of Academic Enterprise which leads the University of the Arts London’s commercial educational operations. There are 100 staff and 1,500 hourly paid staff in Academic Enterprise, which is integral to the University’s long-term development.

Its mission is to increase the amount of income generated by the University from non-core teaching and research activities. It includes several successful existing business operations including UAL Short Courses Ltd, AE International (English Language preparation and Study Abroad) as well as UALAT.

Our culture

UAL Short Courses is committed to creating diverse and inclusive environments for all staff and students to work and learn –a workplace where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks.

We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

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