Student Desk and Enquiries Manager

THIS JOB HAS NOW CLOSED

The opportunity

You will have oversight of the three Students Desks at Camberwell College of Art, Chelsea College of Art and Wimbledon College of Art, providing excellent, consistent and effective customer service for student enquiries. 

You will liaise with support services to provide a joined-up delivery of services and information via Student Desks.  You will work to ensure student enquiries are managed and responded to and look at how student communication links to enquiries to preempt student questions via a variety of communication channels.  

The role will also connect to and work with Student Enquiries project to feed into improvements and exploring good practice for student enquiries.

About you

You will be able to communicate across different mediums and tailored to different audiences.  With your experience in managing enquiries and understanding of the Higher Education sector you will understand the importance of managing student enquiries effectively to ensure a positive student experience.

You will be good at working with other staff in different teams and areas of specialism to support and solve enquiries.  You will be able to identify and understand patterns of enquiries to support this through other communications.

If you have any queries about this role or need any reasonable adjustments for your application, please contact, Leila Farrance, Resourcing Adviser via email at PSOstaffrecruitment@arts.ac.uk.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

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