CRM Administrator – Salesforce

The opportunity

As a CRM Administrator - Salesforce you will play a key role in the collaborative working needed to deliver this change. Working with the Digital and Technology Group the post-holder will be supporting the CRM Technical and Operations Manager by acting as a technical specialist on the university’s primary CRM system, Salesforce. You will also be involved in the support and development of other CRM systems in use at UAL (including Raisers Edge and Maximiser).

 

You will be responsible for handling the day-to-day maintenance responsibilities whilst evaluating, testing, and implementing upgrades across the system. Utilising Service Cloud, there will be a focus towards implementation of a new approach for marketing and moving student enquiries across the University to Salesforce.

 

The CRM Service is working towards a connected, data-driven digital ecosystem, with Salesforce at the centre of our CRM landscape. You'll help us improve how our systems, data, and processes work together, delivering better experiences and value for staff and students.

Your profile

Experience

• ADM201 Salesforce Administrator Certified and demonstrable Trailhead achievements.
• Extensive experience of working in a CRM position that has required a knowledge of CRM policies, process, practices, and system administration.
• Experience with Service Cloud, Sales Cloud and preferably Pardot.
• Knowledge, experience and genuine interest in CRM and how it can have a positive impact on business outcomes.
• Experience of CRM system administration including user support and training, implementing system upgrades, and managing system developments, testing and releases.
• Experience with data processes/automation, including Flows and Flow Orchestrator.
• Ability to monitor, interpret and report on data and metrics associated with CRM performance.
• Experience of building effective internal working relationships across all levels of seniority and functions.
• Strong collaboration, problem solving and teamwork skills.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our application portal. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Please read through our FAQs before applying and Recruitment Process before applying.

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Candidates are advised to submit applications early.