Business Analyst

The opportunity

As a Business Analyst within the CRM Service, you will work end-to-end across the product lifecycle and will lead on discovery, requirements definition, process and data mapping, and testing. This role is suited to a strong generalist with experience of working in an enterprise environment within multidisciplinary teams.

You will support initiatives that improve services and create meaningful value for staff and students across the University. The CRM Service is building a connected, data-driven ecosystem that strengthens engagement with students, alumni and partners, with Salesforce at the centre of our CRM landscape.

Your profile

• Experience of working within a large organisation to deliver change across the full product lifecycle
• Excellent communication and stakeholder management skills
• Demonstrable experience of the use of core business analysis tools and techniques, including workshop facilitation, process and data mapping, requirements elicitation and documentation
• Experience of successfully embedding change through testing, training and early life support of new/updated processes and products
• Knowledge of delivery frameworks and methodologies such as Agile and Product

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our application portal. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Please read through our FAQs before applying and Recruitment Process before applying.

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Candidates are advised to submit applications early.