Supplier Relationship Manager (Digital & Technology)

The opportunity

The opportunity

University of the Arts London (UAL) is seeking a Digital & Technology Supplier Relationship Manager to maximise the value of our technology investments and build effective, strategic partnerships with our third-party suppliers.

Joining our Digital and Technology Portfolio team, you will lead strategic supplier management, support complex procurement and contract negotiations, and drive improvements in vendor performance, risk management and value for money.

Working in partnership with Procurement, Finance, Solution Architects and D&T Service teams, you will influence purchasing decisions, ensure contracts align with UAL's priorities and identify opportunities to improve how we manage our technology supplier portfolio. You will also contribute to contract lifecycle management, renewal planning and continuous improvement across the department.

This is an opportunity for a commercially minded technology professional to use their expertise to strengthen supplier performance, improve operational outcomes and make the most of UAL's technology spend.

Your profile

About you

With a background in digital and technology procurement, contract management or supplier relationships, you’ll bring the commercial insight to navigate complex negotiations, challenge supplier performance and ensure contracts deliver genuine value.

You’ll have experience managing technology contracts from procurement and tendering through to ongoing performance and renewal, with an understanding of services such as SaaS, software licensing, CRM, hosting, technology hardware or digital consultancy. You’re confident reviewing complex agreements, identifying risks and resolving supplier issues, with the judgement to balance commercial priorities with security, information governance and organisational needs.

You’ll be comfortable working across teams, partnering with Procurement, Finance and technology specialists to improve contract management and secure the best possible outcomes from supplier relationships. Experience of working in a complex organisation is essential, while professional qualifications in procurement, contract management, IT Asset Management (ITAM) and/or ITIL would be an advantage.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our application portal. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Please read through our FAQs before applying and Recruitment Process before applying.

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Candidates are advised to submit applications early.