Awards Administrator

The opportunity

Join our Awards Team and play an important role in supporting students and graduates throughout their academic journey. You’ll be responsible for responding to enquiries, producing certificates and academic documents, and ensuring students receive a professional and timely service.

You’ll work closely with students, university staff and colleagues across the University, using systems such as Salesforce to manage enquiries and requests. You’ll also help maintain awards records, support improvements to systems and processes, and contribute to the smooth running of our annual graduation ceremonies.

The role offers a varied workload throughout the academic year, with opportunities to support wider Academic Registry activities during key periods. You’ll need excellent attention to detail, strong organisational and communication skills, and a commitment to providing a positive student experience.

Your profile

• A degree or relevant experience, with experience of working in Higher Education or a similar environment.
• Knowledge of Higher Education qualifications and an understanding of relevant processes.
• Excellent communication skills, with the ability to communicate clearly and professionally with students, colleagues and other stakeholders.
• Strong organisational and time-management skills, with the ability to prioritise workloads and meet deadlines.
• A collaborative approach to teamwork, working effectively with colleagues and different professional groups.
• A commitment to excellent student and customer service, responding positively and promptly to queries.
• Good problem-solving skills and initiative, with the ability to identify solutions and respond effectively to challenges.
• Knowledge of the SITS system would be desirable, but is not essential.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Please read through our FAQs before applying and Recruitment Process before applying.

Start your application

Candidates are advised to submit applications early.