Student Engagement Administrator

The opportunity

University of the Arts London (UAL) has an exciting opportunity for a customer-focused administrator to support the delivery of our Study Abroad and Preparation Programmes (SAPP). 

 

As part of our Academic Enterprise (AE), SAPP offers specialist education courses for the international market, including pre-degree courses and study abroad opportunities. 

 

As a Student Engagement Administrator, you will be responsible for administering the programmes attended by SAPP students. This will involve: 

 

• Administering the SAPP application and enrolment process, providing advice, guidance and encouragement
• Supporting marketing and conversion activities to increase enrolment
• Liaising with students, course tutors and other key College/University contacts
• Liasing with external international partners who support the recruitment of students for SAPP courses
• Assisting with the organisation of events

 

You will have a primary area of responsibility for Study Abroad courses, but you must be able to work on all areas of SAPP. Whilst this is a hybrid working role, at peak enrolment times you might be required to work at different sites and occasionally during the evenings to support events.

Your profile

We are looking for a hard-working individual with a strong customer focus, who possesses previous experience of student or customer records administration and delivering student advice within an academic environment. Experience of international education (or experience of work within this field) is essential.

 

Educated to degree level (or with relevant professional experience), you will possess strong IT skills, including a high-level of competency in MS Office.

 

You will be capable of working independently and without direct supervision, using your problem-solving skills to find innovative solutions to new or unique problems. You will also possess excellent organisational, communication and interpersonal skills.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.