Senior CRM Administrator

The opportunity

As Senior CRM Administrator, you will play a key role in the technical strategy and day-to-day implementation to deliver this change. You will support the CRM Technical and Operations Manager by working as an Administrator and Technical Architect/Specialist on multiple CRM systems, especially the University’s primary CRM system, Salesforce.

You will work with colleagues and suppliers to ensure the system is delivering our business and user needs; that system users have the advice, support, guidance and training they need; providing oversight of the correct and efficient use and development of the system; leading continuous improvement, testing and implementation of upgrades and other developments. 

Your profile

Experience

• ADM201 Salesforce Administrator Certified. Additional certifications desirable. 
• Experience of CRM system administration including user support and training, implementing system upgrades, and managing system developments, testing and releases.
• Proven history of documenting Salesforce builds for Change Management.
• Experience of leading CRM data integration, modelling, sharing and governance strategy while minimizing technical debt.
• Extensive CRM experience including strong knowledge of CRM policies, processes, practices, system administration, and the impact of GDPR on CRM activities.
• Experience of creating overall Solutions Architecture for a wide range of functions. This includes a strong emphasis on scalability. 
• Experience of leading 3rd party supplier relationships to undertake CRM system upgrades and developments and also the identification and evaluation of emerging CRM technologies.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.