Student Success Officer

The opportunity

University of the Arts London (UAL) have an exciting opportunity for a highly motivated and goal-oriented candidate to join the UAL Online team as a Student Success Officer.

This role will be pivotal in shaping the learning journey of students and guiding them through their degrees from initial enrolment through to graduation.

You will play a critical part in connecting with individuals, understanding their aspirations, and providing key information at timely interventions points to ensure high levels of progression, retention and achievement across all our degrees.

If you are enthusiastic about the transformative power of higher education, possess excellent communication skills, and are dedicated to helping individuals find the right path to achieve their personal and professional goals, you’d be an excellent match for our team.

This is a unique opportunity to help shape an evolving team, as well as the experience of UAL Online students. If you love talking with people around the world on a daily basis and believe, like we do, that the world needs creativity, then this could be the role for you.

Your profile

You will possess a Bachelor’s degree, with experience providing academic tutoring to students in higher education.

 

As a highly self-motivated and proactive individual, you will also be able to work independently, both in-person and remotely.

 

You are an excellent collaborator with strong interpersonal skills, who thrives in managing a high volume of daily consultative calls and tasks. You will also be capable of multitasking and performing well under pressure while working towards tight deadlines.

 

Strong communication skills are essential, as you will need to convey complex information clearly and effectively to a diverse, international audience. Your work will help bring UAL Online to life for our students, guiding them through their journey from enrolment to graduation.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.