Brand and Visual Merchandising Coordinator

The opportunity

Are you a creative brand management professional ready to make a tangible impact on the identity of a world-leading creative institution? We are seeking a Brand Experience Coordinator to oversee the delivery of brand experience and visual merchandising across University of the Arts London’s Accommodation, Catering, and Retail (ACR) spaces.

 

In this role, you will ensure that physical environments, displays and touchpoints consistently reflect the UAL brand, improve accessibility, enhance student engagement and support income generation. To achieve this, you will work closely with ACR Marketing, UAL Brand and Creative Services, and operational teams, to develop clear visual merchandising strategies, guidance and campaigns that align with UAL brand principles.

 

You will assist with audits of ACR spaces to assess layouts, signage, accessibility and brand consistency, coordinate the creation of visual merchandising, point-of-sale guidance and templates, and successfully translate campaigns into physical environments. Your work will also involve supporting seasonal activities and spatial enhancements that encourage engagement and create welcoming, inclusive environments. By working closely with students and graduates, you will help deliver installations and accessibility-led improvements that ensure UAL continues to effectively communicate with our key audiences.

Your profile

The ideal candidate will have a degree or equivalent professional experience in visual merchandising, graphic design, spatial design, interior design, brand communication, retail design or a related creative discipline. You will have experience in visual merchandising, brand experience and public-facing creative environments, with a proven ability to take concepts from development through to installation.

 

A strong understanding of accessibility principles and how layout, signage and visual communication supports inclusive navigation and engagement is essential, alongside excellent verbal, written and visual communication skills. Strong analytical and research skills are also essential for success in this role, including the ability to understand audiences and contexts and apply insights to develop impactful visual merchandising and brand experience strategies.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.