Residence Housekeeping Assistant

The opportunity

 The University’s halls are more than just a place to stay; they are a place our students call home here at University of the Arts London (UAL). We are committed to providing the best possible living experience and take pride in delivering a first-class, customer-focused service through safe, secure, and affordable accommodation.

 

London is a city that never stops, and neither do our Halls of Residence. As the needs of our residents increasingly extend beyond the traditional ‘9–5’, we are expanding our service to operate as a true 24/7 provision. To support this development, we are growing our team and introducing Residence Housekeeping Assistants to help maintain the high standards of service we provide to our students.

 

As a Residence Housekeeping Assistant, you will play an important role in maintaining the cleanliness and presentation of our residential facilities. You will deliver a daily cleaning service across all public areas of the accommodation, including bathrooms, lavatories, common rooms, offices, laundry rooms, and kitchenettes. You will also be highly customer-focused, as you may often be the first point of contact for residents with general enquiries or requests for assistance.

 

The role is based at our Camberwell Campus, Gardens House & Portland House in South East London. Residence Housekeeping Assistants will normally work between the hours of 8:00am – 4:00pm, Monday to Sunday, supporting our accommodation service which operates 365 days a year, including public holidays. Occasionally, you may be required to travel to other university sites across London to assist colleagues and support residents where needed.

Your profile

You will have proven experience in cleaning within domestic, hospitality, or building environments. A relevant NVQ or BICS cleaning qualification would be advantageous but is not essential.

 

You should have a good understanding of Health and Safety legislation and be confident working within procedures designed to manage risks to yourself and others. Knowledge of building-related safety procedures such as COSHH regulations and fire evacuation practices would be beneficial.

 

Providing excellent customer service will be a key part of your role, so you must be able to maintain a friendly, professional, and courteous approach at all times. You should be able to work effectively both independently and as part of a team, manage tasks under pressure, and communicate confidently with residents and colleagues.

 

You will also be computer literate, with a basic working knowledge of Microsoft Office applications, including Outlook email.

 

Full induction and ongoing training will be provided to support you in the role.

 

Please note that an enhanced DBS check will be required prior to commencing employment.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.