Operations Officer

If you are a detail-oriented and proactive person who is committed to delivering outstanding customer service, then this role offers the chance to take ownership of key operational processes within a specialist awarding organisation at University of the Arts London (UAL). 

UAL Awarding Body is a specialist art, design and creative industries awarding organisation, owned by and based within UAL. We design and award qualifications that empower educators and inspire students to reach their full potential across the creative industries. 

As Operations Officer, you will play a central role in ensuring the smooth and effective running of the Awarding Body’s operations throughout the annual cycle. You will administer core systems and processes, providing high-quality service, guidance and correspondence to both internal and external stakeholders on operational processes. Your work will include accurate processing of registrations, results, certification and reports, alongside maintaining qualification, centre and student data within our Learner Management System and External Assessment platforms. 

You will also coordinate and manage Contact Point 1, 2 and 3 events and External Assessment activity, including setting up and updating events, allocating contacts, recording and reporting on data and supporting Senior External Moderators and Chief Examiners with operational queries. Working closely with Quality Officers, you will help ensure that all processes remain compliant with regulatory requirements set by Ofqual, CCEA and Qualification Wales. 

Your profile

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.