Counselling, Health Advice and Chaplaincy Administrator

The opportunity

This is an exciting opportunity for an experienced administrator to make a meaningful contribution to our Counselling, Health Advice, and Chaplaincy team, supporting the vital delivery of services to students.

The team provides an integrated service to ensure students receive the right support and are guided to other services as needed. Your role will be central to this work, offering high-quality administrative support that enables students to access the care they need.

 

Working within a small, dedicated team, you will act as the first point of contact, responding to enquiries from students, staff, parents and external agencies. You will also be part of the Student Centre Helpdesk, providing information and advice on initial enquiries about student counselling and health advice issues, as well as wider student services.

 

Your responsibilities will include maintaining service databases, managing appointment bookings and calendars, and working closely with colleagues to develop efficient systems and processes that underpin the service and support its development.

Your profile

We are looking for a proactive administrator, who has proven experience providing and developing administrative support that is customer-focused, caring and inclusive. Advanced knowledge of IT applications, including Office 365, Word, Excel, Outlook, and PowerPoint, along with experience working with databases, tailored business systems or case management software, is essential. You will also demonstrate an understanding of student support issues within Further and Higher Education.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.