Process Improvement Specialist - UAL Jobs Process Improvement Specialist - UAL Jobs

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Job

Process Improvement Specialist

Models by Jaz Martell | Photographer: Alys Tomlinson

Models by Jaz Martell | Photographer: Alys Tomlinson

Vacancy ID

12026

College/Exec Group

University Secretariat

Location

Hybrid – UAL High Holborn/Home

Salary

£52,977 -£63,815 per annum

Contract

Fixed Term

Hours

35

Apply by

22 October 2025, 11:55 pm

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Models by Jaz Martell | Photographer: Alys Tomlinson

Models by Jaz Martell | Photographer: Alys Tomlinson

The opportunity

Are you passionate about improving how organisations work and making complex processes simpler, smarter, and more effective? 

 
University of the Arts London (UAL) is embarking on an ambitious strategic refresh under our new Vice-Chancellor, and we are looking for a Process Improvement Specialist to transform how we work. This hands-on, high-impact role offers a unique opportunity to work across academic and professional services teams, redesigning processes that enhance both the student and staff experience while increasing operational efficiency.  


You will take the lead in mapping, analysing, and redesigning complex institutional processes, working closely with senior leaders and cross-functional teams to identify areas of friction, duplication, or inefficiency. Using your expertise in methodologies like Lean, Six Sigma, Kaizen, and service design, you will turn detailed analysis into practical improvements, embedding new ways of working that are sustainable, measurable, and aligned with UAL’s strategic ambitions.  


In addition, you will provide expert advice to senior leaders, plan and evaluate process pilots, and champion the adoption of new ways of working across the university, helping to ensure that UAL’s systems and processes are joined-up, student-centred, and future-ready. 

Your profile

You bring substantial experience in process improvement, business analysis, or organisational change, ideally gained within large, complex, multi-stakeholder environments.  

 

Highly analytical and detail-oriented, you are skilled at streamlining workflows, embedding sustainable improvements, and translating complex processes into actionable insights. You thrive on collaboration, leading workshops, and co-designing solutions with diverse stakeholders, using recognised improvement methodologies to deliver measurable results and embed lasting change. Strong influencing skills enable you to guide senior leaders and teams in adopting and iterating new ways of working.  

 

Experience in higher education or the creative sector is highly valued, as are advanced skills in digital process design and visualisation tools. 

 

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Candidates are advised to submit applications early.

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