Student Adviser x2

The opportunity

This is an exciting opportunity for 2 experienced Student Advisers (1 x Permanent and 1 x Fixed Term) to play a key role at University of the Arts London (UAL), providing advice and guidance on a variety of issues to support students.

Working across the various colleges of UAL, you will act as the first point of contact for students seeking support, offering accurate information on complex topics such as student finance, immigration rules, benefits for disabled students, and application processes.

You will manage individual student cases, investigating issues, advocating on their behalf, and negotiate with organisations like the Student Loans Company, the Home Office, local authorities, and benefits offices to help students resolve problems.

You will also refer students to specialist colleagues, other university services, or external agencies when necessary, ensuring they get the most appropriate and timely help.

The posts are based in University buildings where Student Services have a presence, in person for a minimum 3 days per week and up to 2 days working from home in accordance with operational needs.

Your profile

You will have experience of advice work gained within a similar information or advisory role, in a similar environment in education or externally in advice agencies, and will need good working knowledge of the law, rules and regulations of student finance and immigration, and how they are applied to individual students.

As the role involves navigating complex rules around finance, immigration, and benefits, you will be a natural problem-solver with strong attention to detail, as well as be empathetic and approachable in order to support students.

You will also be skilled at advocacy and negotiation as the role involves negotiating with organisations such as the Home Office or Student Loans Company, which requires persistence and confident communication in order to secure fair outcomes for students.

The ability to use a range of resources and types of data to produce full and accurate case-files, reports and/or accounts of situations is equally important.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.