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Job

Senior Delivery Manager

Models by Jaz Martell | Photographer: Alys Tomlinson

Models by Jaz Martell | Photographer: Alys Tomlinson

Vacancy ID

11582

College/Service

Digital and Technology

Location

CCI - High Holborn, London UK

Salary

£59,228 - £79,517

Contract

Permanent

Hours

35

Apply by

2 March 2025, 11:55 pm

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Models by Jaz Martell | Photographer: Alys Tomlinson

Models by Jaz Martell | Photographer: Alys Tomlinson

The opportunity

University of the Arts London (UAL) is a world-leading creative university for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several institutes that further the university’s mission and social purpose.

 

Digital & Technology at UAL is on an exciting journey, transitioning from a ‘classic’ IT approach to a user-centred product approach to technology. We are investing in our people, and the processes enabled by digital, to evolve and transform the student and staff experience at UAL.

 

As Senior Delivery Manager, you will be responsible for the effective delivery of product developments within one of our key service areas by leading and coaching multi-disciplinary teams, supporting them to work in an agile, self-organising way. You will ensure the service has the capacity and capabilities to deliver the service roadmap, working closely with Senior Product Managers to understand user needs and manage priorities. This includes identifying and managing risks and dependencies, collaborating with stakeholders, and managing external supplier contracts and budgets to maximize value and ensure high quality.

 

This role requires a strong emphasis on building relationships and fostering a collaborative environment. You will be a key member of the delivery community of practice, supporting colleagues and developing our delivery discipline. Additionally, you will be a trusted partner for service area heads, coaching and improving practices to support the delivery of the service roadmap.

 

You will have a passion for agile methodologies, with a proven track record of successfully implementing agile practices in a complex environment. You will also have excellent leadership and communication skills, with the ability to inspire and motivate teams to deliver to the highest standards.

 

In this recruitment round, we are seeking three Senior Delivery Managers to work across our Student Experience service group and CRM teams as we focus on creating and enhancing a seamless and reliable digital experience. We welcome applications from experienced Delivery Managers who want to work for an organisation that is committed to social purpose and is growing to face new opportunities and challenges.

Your profile

Experience

  • Experience of agile delivery across a large, complex enterprise environment, driving large and complex change initiatives through to completion, fully transitioning and embedding change into operational teams
  • Extensive senior level stakeholder management, cross-functional collaboration, and experience of working with external partners/suppliers
  • Excellent communication and leadership skills, with a track record of managing teams, coaching, and mentoring team members, and creating a culture of collaboration and continuous improvement
  • Strong budget (£500k+) and risk management
  • Relevant Agile Practitioner or MSP Practitioner certifications

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

THIS JOB HAS NOW CLOSED
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