Accommodation Projects Coordinator

The opportunity

University of the Arts London is seeking an experienced project coordinator with a background in accommodation management, hospitality, or housing services to join our Residential Operations Team.

As the Accommodation Projects Coordinator, you will play a pivotal role in supporting the residence management team in all aspects of halls of residence management. You will play a key part in overseeing hall services, including internet and laundry provisions, student conduct and welfare, health and safety, and contractor management.

A key responsibility of this role is leading impactful projects from inception to completion, ensuring innovative and effective solutions that improve residential services. This may include planning and executing projects related to new software implementation, service enhancements, or operational improvements. You will build and maintain strong relationships with internal and external stakeholders to ensure smooth project delivery, track project progress, manage risks, and provide regular updates to the Senior Management Team.

In addition to project management, you will provide strong leadership as a line manager to three Residential Operations Administrators and an Executive Assistant. You will also organise training sessions for staff ahead of project launches and conduct debrief sessions post-completion to document lessons learned and drive continuous improvement.

Your profile

We are looking for someone with transferable knowledge and skills gained in the sector, via hospitality, a local authority, housing association, private accommodation provider or similar. You should hold a degree, a Project Management qualification, or have equivalent relevant experience. Strong knowledge of Accommodation Management Systems such as Kinetics and CRM tools is essential.

As a motivated leader, you should have experience in managing and developing teams, as well as the ability to plan and manage multiple projects simultaneously, ensuring deadlines and objectives are met.

If you have any queries about this role or need any reasonable adjustments for your application, please contact the Resourcing Team via email at PSOstaffRecruitment@arts.ac.uk 

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

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