Deputy Head of PG & Online Admissions

University of the Arts London is looking for a Deputy Head of Admissions (PG and Online) to join the team on a full-time, permanent basis. This role is responsible for the delivery of a University-wide professional Home, EU, and International admissions function at PG and Online level, through the stages of application, offer, and conversion to enrolment.  

The postholder will develop and implement admissions policy and processes in line with sector best practice, and make a significant contribution to enhancing the applicant experience. They will plan and deliver effective, sector-leading frontline services to applicants, managing available resources to maximise efficiency, and identifying and implementing change and continuous improvement projects.  

It is expected that the postholder will have the drive and personal presence to represent Student Marketing, Recruitment and Admissions (SMRA) across the University, and drive engagement and buy-in from a wide range of key stakeholders (academic and professional) related to student recruitment. They should have the political acumen and communication skills to enable them to be effective and influential across all levels. They will lead develop and empower a team of admissions staff, taking responsibility for managing and measuring performance, to ensure successful delivery of both SMRA and University wide strategic objectives relating to student recruitment.  

Key elements of the person specification include:  

• Educated to degree level or equivalent relevant experience.
• Extensive knowledge of HE admissions practices and frameworks, across UK and international markets.
• Considerable experience of higher education admissions, specifically the student journey from application, through offer to enrolment, across UK, EU, and international markets.  
• Ability to lead within and proactively advocate for a customer service culture.  
• Considerable experience of managing an admissions function and/or customer service team.  
• Experience of enhancing applicant experience via the identification and implementation of change and continuous improvement projects (including process and systems). 
• Experience of leading, developing, and empowering a team of admissions staff, taking responsibility for managing and measuring team performance. 
• Experience of creating a positive, high-performing and collaborative working culture within their team. 
• Experience of developing excellent working relationships with other teams involved in the delivery of successful HE recruitment. 
• Experience of driving engagement and buy-in from a wide range of key stakeholders (academic and professional) in student recruitment.  
• Experience of negotiating and influencing colleagues across all levels, including senior management. 
• Experience of using appropriate levels of IT skills including use of a Student Record System and other software systems, to enable data analysis and make system enhancements. 
• Communicates effectively orally and in writing adapting the message for a diverse audience in an inclusive and accessible way. 
• Motivates and leads a team effectively, setting clear objectives to manage performance.
• Plans, prioritises, and manages resources effectively to achieve long term objectives.

If you have any queries about this role or need any reasonable adjustments for your application, please contact the Resourcing Team via email at PSOstaffrecruitment@arts.ac.uk