Head of UX, Research & Design

THIS JOB HAS NOW CLOSED

The opportunity

Digital & Technology at UAL is on an exciting journey towards product management and user-centric design. Over the last two years we have been scaling our capabilities, shifting focus from a technology and project-centric approach to the design of intuitive, positive user experiences, and optimised digital services that can scale to support our ambitious growth.

We have a new, exciting Interim Head of UX, Research & Design opportunity, where you will get the opportunity to transform, lead and develop a team of UX, Service and UI Designers and User Researchers to create seamless user-centric digital experiences for our students and staff, driving the design of intuitive, engaging and effective digital products that cut across all Digital & Technology services.

Your role will be key in bringing effective design practice into UAL, placing the user at the heart of what we do, defining a user experience vision and strategy that can be applied across products and services, enabling us to deliver value at pace, as well as setting and owning UX and UI functional design, research, and accessibility standards.

You’ll get the opportunity to drive data-led working, using quantitative and qualitative data to really understand our users and their behaviours, and to determine if a feature, product or service is successful.

About you

You will have – 

• A track record of establishing, integrating and improving user-centred design standards and processes within an agile, product environment.
• Excellent leadership skills, managing teams (direct and matrix), coaching, and mentoring team members, and creating a culture of collaboration and continuous improvement.
• Experience in utilising a diverse range of qualitative and quantitative user research methods to translate insights into impactful change improvements.
• Extensive senior level stakeholder management, cross-functional collaboration, and experience of working with external partners/suppliers.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

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