Events and Enquiries Assistant

THIS JOB HAS NOW CLOSED

The opportunity

This is an exciting opportunity to join the Marketing and Communications team for Camberwell, Chelsea and Wimbledon Colleges of Arts, three of the six UAL colleges. The role will involve working both onsite and remotely. The ratio of onsite vs remote working varies according to peak event times in the student recruitment cycle.

The role will assist the Student Marketing Managers to ensure the smooth running of open days, offer holders and frequent campus tours. Our events currently take place both onsite and online to ensure we can reach a wider prospective student audience in the UK and Internationally. Key tasks include assisting with the planning and publishing of events on the website and Zoom, sorting booking and attendance data, assist with the recruitment and training of student ambassadors and oversee the running of the monthly campus tours.

Alongside events, the role will work closely with the Campaigns and Enquiries Assistant, sharing the responsibility of responding to enquiries via email and phone, whilst ensuring enquirers are dealt with in a professional, timely and effective manner whilst ensuring all collection of data complies with GDPR and UAL protocols.

About you

As the first point of contact for prospective student enquiries you’ll possess excellent written and verbal communication skills, you can clearly communicate with everyone including prospective students, academic and technical staff. You are approachable and enjoy working at events, you have a can-do attitude and thrive in a busy environment.

You will need to be highly organised and able to work on multiple concurrent tasks as both a team player and when working independently.

Strong organisational and administrative skills and the ability to prioritise will be necessary as will be the ability to take on ad hoc tasks with a professional approach, remaining calm and assured under pressure.

You are confident working with the full suite of software involved in administration including Outlook, Word, Excel and PowerPoint. Experience in adobe suite is also desirable for resizing images.

Ideally you will have an interest and/or experience within the arts or education sector, and have an eagerness to learn about the courses on offer at Camberwell, Chelsea and Wimbledon College of Arts.

Should you have any questions about the role, please contact James Carey, Student Marketing Manager, Wimbledon / j.carey@arts.ac.uk.

Should you have any questions about the application process or require reasonable adjustments for your application, please contact Christine Crouch, Resourcing Advisor / jobs.ccw@arts.ac.uk.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

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