Applying for Student Complaints, Appeals and Assessment Manager
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Vacancy Id: 11014
College / Service: Professional Services and Operations
Location: Hybrid – UAL High Holborn/Home
Salary: £50,961 - £61,398 per annum
Contract: Permanent
Term: Full time – 35 hours per week
Apply by: 22 July 2024 at 23:55
Please read through our FAQs page before applying.
A full copy of the job advert along with other information (such as interviews date, hiring process etc) is available by clicking on the ‘Apply’ button below.
THIS JOB HAS NOW CLOSED
The opportunity
University of the Arts London is looking for a Student Complaints, Appeals and Assessment Manager to join the team on a full-time, permanent basis.
The successful candidate will:
- Lead, manage and coordinate the University Complaints and Appeals procedures maintaining an overview of casework, and provide expert advice in this specialist area to ensure the delivery of a high-quality service to students and staff.
- Produce detailed reports for senior University committees, identifying potential risk and institutional learning where changes to policy, practice or procedure may be required.
The role will also take a lead on the development of all aspects of University work in relation to assessment regulation, providing expert advice on the interpretation of the University’s Assessment Policy and Academic Regulations.
About you
The ideal candidate will be educated to a minimum of degree level or equivalent and possess extensive experience of complaints and appeals case handling within higher education. Having managed staff in an educational environment, you will have experience of producing induction/training materials and have the ability to establish good working relations with a diverse range of people from academic staff to external organisations.
If you have any queries about this role or need any reasonable adjustments for your application, please contact Hazel Bailey, Resourcing Adviser via email at PSOstaffrecruitment@arts.ac.uk.
We are UAL
University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.
Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.
Our culture
We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.
Application process
We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.
We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.
Vacancy Id: 11014
College / Service: Professional Services and Operations
Location: Hybrid – UAL High Holborn/Home
Salary: £50,961 - £61,398 per annum
Contract: Permanent
Term: Full time – 35 hours per week
Apply by: 22 July 2024 at 23:55
Please read through our FAQs page before applying.
A full copy of the job advert along with other information (such as interviews date, hiring process etc) is available by clicking on the ‘Apply’ button below.