IT Support Analyst – UAL Careers

IT Support Analyst

Applying for IT Support Analyst

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Vacancy Id: 10994

College / Service: Digital and Technology

Location: LCF - East Bank Stratford, London UK

Salary: £32,624.00 to £39,342.00 per annum

Contract: Permanent

Term: Full time – 35 hours per week

Apply by: 5 July 2024 at 23:55

 

Please read through our FAQs page before applying.
A full copy of the job advert along with other information (such as interviews date, hiring process etc) is available by clicking on the ‘Apply’ button below.

THIS JOB HAS NOW CLOSED

The opportunity

Are you an enthusiastic IT Support Analyst looking to provide 2nd line support in a large enterprise environment. We are looking for a highly skilled and motivated individual to join our IT Support Services team.

With a can-do attitude, you’ll play a vital role in supporting users both remotely and desk-side, with most of your work being escalated from our IT Service Desk.

You’ll support both staff and student computers providing a quick response to standard day-to-day issues and requests, as well as engaging with project.

This role will suit an experienced Support Analyst in 2nd line looking to expand their skill set within a large environment.

You will be based at London College of Fashion in Stratford with the occasional travel to other UAL sites may be required

About you

This role will suit an experienced Support Analyst looking to expand their skill set within a large and complex environment.

 

You will need a professional IT qualification / technical degree or relevant experience, as well as knowledge of PC and Mac hardware maintenance, networking technologies, desktop and mobile troubleshooting and an awareness of ITIL.

 

The successful candidate should also have experience of:

 

  • Working in a Second line IT support role within an enterprise environment
  • Working across Windows and Mac environments, deploying and configuring operating systems, maintaining hardware and fault-finding using command line tools
  • Leading and motivating support teams
  • Supporting Active Directory, DHCP, DNS and other basic network services
  • Working across an ITIL aligned environment
  • Supporting various AV environments including fault diagnosis, configuration and maintenance

 

You will possess excellent customer service skills, and will demonstrate a logical, analytical approach to problem solving, interpreting customer requests to resolve problems.

We are UAL

University of the Arts London (UAL) offers an extensive range of courses in art, design, fashion, communication and performing arts. We are a collegiate University spread across London with six Colleges, four Institutes and five Research Centres. UAL also has two subsidiary companies, delivering specialist activities – UAL Short Courses Ltd, and UAL Arts Temps Ltd.

We’re made up of all types of people, coming together in London, the world’s creative capital. We are designers, artists, performers, thinkers, researchers and makers. Our students, staff and graduates form a global network of creatives, entrepreneurs and leaders. Together, our ideas change the world. Because the world needs creativity.

We are ranked highly across the board. We are ranked first for specialist art and design, second in the world for Art and Design in the 2023 QS World University Rankings (for the fifth year in a row), ranked fifth in sustainability and two of our colleges were rated in the top three fashion schools in the world.

Our culture

We have become one of the world’s most international Universities, welcoming over 22,000 students and 6,000 staff from 130 countries. And, as a global university, staff and students learn from different cultures and perspectives, which leads to new conversations and innovative work. At our very core, everything we do seeks to challenge the status quo by driving social purpose and standing up for what matters.

We welcome applicants from all backgrounds including those who may feel underrepresented in the workforce due to their socioeconomic circumstances such as those from Black, Asian and Minority Ethnic (B.A.M.E.) backgrounds. We aim to be a university where everyone can be themselves and are supported to reach their full potential.

With our commitment to inclusion and diversity, we are proud to be a Race Equality Charter (REC) member to help us reduce barriers that negatively impacts B.A.M.E. staff, a Stonewall Diversity Champion to ensure all LGBTQ+ people are valued at work, a Disability Confident Scheme Committed employer and member of the Business Disability Forum which help us to improve the lives of disabled people in the workplace.

Vacancy Id: 10994

College / Service: Digital and Technology

Location: LCF - East Bank Stratford, London UK

Salary: £32,624.00 to £39,342.00 per annum

Contract: Permanent

Term: Full time – 35 hours per week

Apply by: 5 July 2024 at 23:55

 

Please read through our FAQs page before applying.
A full copy of the job advert along with other information (such as interviews date, hiring process etc) is available by clicking on the ‘Apply’ button below.

Find out more about Digital and Technology

Stonewall Gold Employer
Living Wage Employer
Disability Confident Committed
Stonewall Diversity Champion

Race Equality Charter

Find out more

Candy floss at Staff Summer Party, Chelsea College of Arts | Copyright: University of the Arts London
Animation still | Credit: Alexandra Kostyuk
Lucie Brosson writing notes | Photographer: Alys Tomlinson