Digital Content Designer (Research)

THIS JOB HAS NOW CLOSED

The opportunity

Purpose of the role 

We need an excellent digital content designer who understands the web, technology and people. You need to be user-focussed and have the needs of our users uppermost at all times.  

Key duties and responsibilities 

• Be one of UAL’s main content designers for research content across UAL’s digital platforms.  Design, create and edit textual and visual content for a range of UAL’s digital platforms. This includes our website (arts.ac.uk) and our intranet among others. 

• Build relationships with teams across UAL and work with different stakeholders to create accurate, accessible and user-focused content. Manage the expectations of stakeholders across UAL. 

• Promote focused, user-led content design across UAL and help others to do so. Advocate for the needs of our users and challenge requests that do not meet users’ needs. 

• Champion and promote the UAL style guide and UAL’s tone of voice, image and brand guidelines. 

• Understand and apply the principles of digital accessibility to all content. 

• Review and approve content created by stakeholders. 

• Answer a range of queries from staff with varying digital skills. 

• Build online forms and surveys. 

• Analyse analytics and UX evidence to best understand what our users need. Use evidence to make content decisions. 

• Track the performance of content and make iterative improvements where required. 

• Write monthly reports of key platforms and channels 

 

Training, strategy and teamwork 

• Assume other reasonable duties as decided by the Senior Digital Content Designer, Digital Content Design Manager and the Assistant Head of Online Services.  

• Adopt an agile approach for delivering content iteratively in sprints.  

• Administrative tasks including audits, organising training, and responding to emails. 

 

Key working relationships 

• Head of Product, Digital Public Platforms 

• Assistant Head of Online Services 

• Digital Content Design Manager, Senior Digital Content Designer and other members of the Content Team 

• Research teams 

• The wider Digital Public Platforms Team 

• Web teams in the UAL Colleges 

• Social Purpose directorate including Communications, Brand and Creative Services 

• Content owners and content editors 

General duties 

These duties below are in addition to the duties and responsibilities listed above: 

• Perform duties and tasks consistent within the scope and grade of your role as reasonably may be expected and assigned to you from anywhere within the University.  

• Undertake health and safety duties and responsibilities appropriate to the role.  

• Work in accordance with the University’s Staff Charter and Dignity at Work Policy and anti-racism plans, promoting equality, diversity and inclusion in your work.  

• Undertake continuous personal and professional development.  

• Make full use of all information and communication technologies to meet the requirements of the role and to promote organisational effectiveness.  

• Conduct all financial matters associated with the role in accordance with the University’s policies and procedures, as laid down in the Financial Regulations.  

• Contribute to the University’s Climate Action Plan and Social Purpose Strategy which sets out our principles, commitments and goals towards climate justice and our socio-environmental purpose.  

About you

Experience, knowledge and qualifications 

• A relevant qualification such as a degree or equivalent work experience. 

• Experience creating and editing content for websites and intranets. 

• Excellent IT skills and ability to use, or learn how to use, a range of software including: 

• • MS Office 

• • Google Analytics 4, Siteimprove, VWO 

• • HTML 

• • Email newsletter software such as Mail Chimp or similar 

• • Survey and online forms software (Jisc, MS Forms and similar) 

• • Photoshop and other Adobe editing software 

• Extensive experience of using a content management system (CMS). 

• Experience of working in a fast-paced environment. 

• Experience of creating, designing and editing content so that is user focused, including text and videos. 

• Experience of working in sprints using Agile methodology. 

• Designing content based on user testing and redesigning content to make it more user focused. 

Communication skills 

• Ability to translate complex process and academic content into plain English and user-focused design. 

• Excellent writing and editing skills with an eye for detail. 

• Takes the initiative, shows creativity and solve problems with solutions that benefit the organisation. 

• Identify when to solve problems yourself and when to get support. 

Research, teaching and learning or Professional practice. 

• Establish the facts by making the right enquiries. 

• Identify and use and range of sources and types of data to produce full and accurate reports or accounts of situations. Help others make decisions by providing relevant information and data. 

Planning and managing resources 

• Plans, prioritises and organises work to meet objectives on time. 

• Excellent time management, including meeting deadlines and balancing competing demands. 

• Works independently with minimal supervision. 

Teamwork 

• Works collaboratively in a multidisciplinary team of content designers, developers and UX researchers. 

• Works with a diverse group of people across the organisation and with different professional groups. 

Student experience or customer service 

• Provides a positive and responsive student or customer service. 

Creativity, innovation and problem-solving 

• Uses initiatives, analytics and creativity to resolve problems which provide the most benefit to the organisation. 

• Ability to distinguish between the need to make a decision and when to defer.  

• Also contributes to the decision making of others by providing relevant information and opinions. 

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

Our culture

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

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