Interim Support Technician Central Loan Store

The opportunity

University of the Arts London is seeking a proactive and knowledgeable Support Technician to provide exceptional technical equipment support to our students and staff at Camberwell, Chelsea and Wimbledon Colleges.

As a Support Technician CLS, you will contribute to the delivery of technical services within the Technical Team in our Central Loan Stores.

In this full-time on-site role, you’ll staff the collections/returns desk during daily set opening hours, accurately maintaining the department’s online database and ensuring that equipment is returned in its entirety and in good condition. You’ll provide general advice to students and staff on how to use equipment properly and safely, administering predetermined policy consistently to ensure an equitable service across our colleges.

Please note that this is not a teaching and learning role. You’ll mainly be based at the collections/ returns desk, where student/ staff interactions are predominantly transactional.

This role carries an expectation of working to a rota across our three colleges (Camberwell, Chelsea, Wimbledon) as operationally required.

Your profile

You will have technical knowledge of specialist photographic/ video, audio visual and IT equipment and accessories. You will be experienced in the use of such equipment. Knowledge of how to troubleshoot a range of equipment issues would be an advantage. You will be capable of fault diagnosis and carrying out regular routine maintenance, under guidance from more senior team members.

Working as part of a team and independently, you’ll have the ability to deal with customer enquiries quickly in a busy environment, ensuring that the experience of each person is positive and satisfactory. Along with a meticulous eye for detail, excellent timekeeping, interpersonal and IT skills are crucial as is the ability to provide oral and written information clearly and concisely.

This role is customer service orientated and we would like to hear from candidates who can demonstrate practical experience of providing great customer service, ideally in a fast-paced technical equipment loan/ hire environment.

If you have any questions about the role, please contact Nicki Szlovak at n.szlovak@camberwell.arts.ac.uk.

Should you have any questions about the application process or require reasonable adjustments for your application, please contact Christine Crouch at jobs.ccw@arts.ac.uk.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Start your application

Candidates are advised to submit applications early.